Service Request Ticket - # 15238

Service Request Information

CONTACT Name Grim, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 19, 2006 12:42 PM
Department Creative Arts/Theater-Dance Phone 88417
Location Email grims@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040753[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac G5 20in 1.8GHz SuperDrive # Z096
Serial No. sqp5120g4pnz Location PDR

CPU G5 1.8GHz


OS Unknown Software MS Office Pro 2004 from P0051830, Adobe Photoshop CS v8 from P0049796 moved from 990279, TRANSFERED TO W#20090799(Dreamweaver v8 from P0060363, Adobe CS3 Design Standard for MAC from P0061036)

Wired NIC 00:11:24:71:49:3C

TECHS Submitted by Matei Mitaru Contact mmitaru@wou.edu 88925
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public
Entered by Date Memo
Ronni Luchterhand May 19, 2006 02:08 PM 
ugh!  Showed him how to login and access drives...
he wants to talk with Joe to find "other
solutions"... he'll call Joe later
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Ronni Luchterhand May 19, 2006 01:35 PM 
heading over
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Ronni Luchterhand May 19, 2006 01:35 PM 
called: it was a student trying to access My
Documents. (He didn't have the student's name). 
They were able to access the internet, but cannot
get it to download anything. (Seems to have
started just today).
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Matei Mitaru May 19, 2006 12:43 PM 
He got a "connection failed" message when he tried
to log into the network drive
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