Service Request Ticket - # 15252

Service Request Information

CONTACT Name Turner, Judy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 22, 2006 10:31 AM
Department Phone 88327
Location Email turnerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20010884[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4500 Series Intel P4 1.8GHz
Serial No. C41LK11 Location PDR

CPU Pentium 4-1.8Ghz


OS Unknown Software

Wired NIC 00:02:B3:AA:FB:88


TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public

Entered by Date Memo
James Varieur May 24, 2006 03:15 PM
She called back in response to a call back from 
brad about this request. She is at the front desk 
so try this number 88428 because she is not in 
her office
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Brad Dougherty May 22, 2006 12:41 PM
20040666[Edit Inv] did not have filemaker installed on it. I
fixed the inventory entries regarding this.
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Tricia Flaherty May 22, 2006 12:26 PM
Brad this ticket is a little confusing...The 
license in question was moved 10/05 from 20030664[Edit Inv] 
to W#20040666[Edit Inv].  We need to be sure that only one 
of the three machines ends up with Filemaker 5.0 
and that the switch is documented under computer 
inventories as well as the software text file.
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Brad Dougherty May 22, 2006 12:15 PM
Inventory has been updated.
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Brad Dougherty May 22, 2006 12:15 PM
Done
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Michael Orr May 22, 2006 10:32 AM
Needs to have filemaker pro moved from the WOU#
the ticket's under to computer 20030664[Edit Inv]. They need
this done ASAP so the person on the computer can
start using the program.
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