Service Request Ticket - # 15268

Service Request Information

CONTACT Name Summers, Jill   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 22, 2006 04:49 PM
Department Bookstore Phone 88300
Location Email summersj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20010802[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PO; P0038802; Dimension 4400, Pentium 4-1.7Ghz
Serial No. 60WGJ11 Location PDR

CPU Unknown


OS Unknown Software MS Publisher 2002 from P0041246, MS Office Pro 2003 from P0052634
TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Audrey Macken May 23, 2006 02:52 PM 
She called to say that it is working now. She 
will also call Teresa and tell her.
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Myron Hoeckle (Student) May 23, 2006 10:59 AM 
talked with teressa she will get the MAC address
of the palm... and I will talk with Brad to get an
update.
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Myron Hoeckle (Student) May 23, 2006 10:06 AM 
this palm sync wirelessly.
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Myron Hoeckle (Student) May 23, 2006 10:06 AM 
her last sync was on 4/15/2006 after brad 
fixed 'something' with outlook, not sure where 
she is going with that.
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Myron Hoeckle (Student) May 23, 2006 10:05 AM 
network preferences are set to service...GPRS, 
the other options are notifylink... GPRS asks 
for an APN, and notifylink asks for username and 
password.
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Myron Hoeckle (Student) May 23, 2006 09:56 AM 
when she tries to get email...
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Myron Hoeckle (Student) May 23, 2006 09:55 AM 
Error: 0X 1103 is 'incorrect or busy phone 
number.' this happens when she tries to sync, 
broswe the web... etc.
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Myron Hoeckle (Student) May 23, 2006 09:39 AM 
anwsered her call.. heading there now.
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Matei Mitaru May 23, 2006 09:39 AM 
she called and said she was in her office so i 
transfered her to the tech line
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Sean Courtney May 23, 2006 08:24 AM 
Left a message.  Asked her to call back when she
gets in.
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Audrey Macken May 22, 2006 04:50 PM 
I just wanted to let you know that my Treo PDA is 
not syncing with my computer.  I get 
the "NotifyLink could not sync at this time.  
(mdm 1103)" error message.  Is there anything I 
should check?  Please help.  My computer number 
is 20010802[Edit Inv].  Thanks.
 
Jill Summers
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