Service Request Ticket

Service Request Information

CONTACT	Name	Toray, Tamina	Date	May 23, 2006 01:31 PM
	Department	Behavioral Sciences Division	Phone	88712
	Location		Email	torayt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20030921 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	1703FP, 17 inch flat panel display
	Serial No.	CN-02Y31S-71618-43R-AHIC	Location

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	rluchte@wou.edu	88925

Entered by	Date	Memo
Ronni Luchterhand			Email Public
Entered by	Date	Memo
Ronni Luchterhand	May 24, 2006 10:26 AM	tried everything on the site except moving the drive and formatting the disk. Told her about moving the drive, she's going to try it. At this point, we have the correct driver and updates... she said she'd try her Zip drive at home and see if she can email herself the info she needs.	Add Attachment
Ronni Luchterhand	May 24, 2006 10:10 AM	troubleshooting...	Add Attachment
Courtney Wehner	May 24, 2006 09:45 AM	It is not working error reads "Not accessible, I/O device error."	Add Attachment
Ronni Luchterhand	May 24, 2006 09:36 AM	downloaded the XP driver and installed it. Fixed the problem! (There was a coworker down the hall wiht the same problem, installed it for him and it worked fine too)	Add Attachment
Ronni Luchterhand	May 24, 2006 09:04 AM	heading over	Add Attachment
Courtney Wehner	May 24, 2006 08:37 AM	She called back and said that she will be in her office from 9am - 2pm today.	Add Attachment
Ronni Luchterhand	May 24, 2006 08:08 AM	called, left message asking for times available for us to troubleshoot the problem	Add Attachment
Courtney Wehner	May 23, 2006 01:32 PM	She has had it in the past, but it has been awhile since she has used it. She would like this fixed, but it is not a huge rush. Also Dave Foster's computer does not have the Zip drive either. Thanks	Add Attachment