Service Request Ticket - # 15293

Service Request Information

CONTACT Name K-Hinds, Mona   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 24, 2006 10:26 AM
Department Upward Bound Phone 88061
Location Email khindsm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030829[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. g8f0y411 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0047320

Wired NIC 00:0C:F1:EA:0E:3C


TECHS Submitted by James Varieur Contact specialdoug@hotmail.com 88925
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public

Entered by Date Memo
Ronni Luchterhand May 24, 2006 11:17 AM
left note on desktop with updated task information.
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Ronni Luchterhand May 24, 2006 11:13 AM
everything checked out as working.  Between the
beeping and the error, it sounds like there may be
something on the keyboard.  Please have her check
that the area around her keyboard is clear. (F7 is
the spell check button) 
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Ronni Luchterhand May 24, 2006 10:47 AM
I checked the system log, there were 2 errors from
earlier today, but I couldn't figure out if they
were related to this problem. Running virus scan now.
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Ronni Luchterhand May 24, 2006 10:46 AM
cleaned off spyware, running anti-virus... she was
able to log on and now when trying to use word ahe
gets constant popup saying "the spelling and
grammar check is complete" the only way to close
this is to shut down the whole program from the
task manager.
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Ronni Luchterhand May 24, 2006 10:39 AM
deleted cookies, running scans now (spyware one
right now)
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James Varieur May 24, 2006 10:30 AM
Her computer was making a beeping sound so she 
turned it off and could not get it to turn back 
on. It did turn on by depressing the switch on 
the front of the tower but still will not let her 
log on. Computer says "system could notlog you 
on."
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