Service Request Ticket - # 15302

Service Request Information

CONTACT Name K-Hinds, Mona   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 24, 2006 01:42 PM
Department Upward Bound Phone 88061
Location Email khindsm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030734[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. BNC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:E9:B5:48


TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public

Entered by Date Memo
Ronni Luchterhand May 26, 2006 01:17 PM
it seems to be fixed... I don't really know the
program very well, but we got it to "look right"
and they'll call back if further problems arise
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Ronni Luchterhand May 26, 2006 01:02 PM
heading over
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Ronni Luchterhand May 26, 2006 11:45 AM
APSC 102... they're taking a lunch from noon to 1
also, I will head over when I get back.
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Ronni Luchterhand May 26, 2006 11:27 AM
called 88142 number, left message.  I will be on
lunch from noon-1, if they call at any other time
and you are unable to contact me at the tech
number, please radio me.
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Michael Orr May 26, 2006 10:43 AM
Mona called in and asked to be called at 88412
about this problem
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Ronni Luchterhand May 26, 2006 09:40 AM
sent an email to Mona
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Ronni Luchterhand May 26, 2006 09:31 AM
called, got reception worker.  She did not know
who Alicia was and said that Mona would be in
around 1pm today.  I asked for her audix and was
disconnected. (Basically I didn't get anything
done with this)
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Michael Orr May 24, 2006 01:42 PM
Hello, this is Mona K-Hinds.
 
First thank you for helping me get access to the
Upward Bound files.
 
I need help with one area of files here in the
office though.  There is a special Access program
called Hybrid here in the office.  The student
worker Alicia could access this on the computer I
work on, but when I logged on I was able to go
into the file labeled: Student Access, but we were
unable to get the right data to come up/interface
under my log-in.
 
Since I do not know that this makes sense I would
love if you would call when she has her office
hours and have her explain what we are needing.  I
am working on Computer 20030734[Edit Inv] if you need this.
 
Alica's hours are Monday 9-noon
                           Tues     9-noon and 1-5
p.m.
                           Wed     10-noon
                          Thurs     10-noon
and                       Fri       9-noon and 1-5
p.m.
 
 
Thank you so much for your help.
 
mona
88142  and 88424
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