Service Request Ticket - # 15316

Service Request Ticket - # 15316

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Service Request Information

CONTACT	Name	Kagawa, Keiko	Date	May 25, 2006 09:03 AM
	Department	Humanities Division	Phone	89266
	Location		Email	kagawak@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Other	Edit WOU #	20040801 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Crestron 10in Color Video Touch panel #TPS-4000BK
	Serial No.	1617588	Location	PDR

TECHS	Submitted by	Mark Lyons	Contact	mlyons@wou.edu	88925
	Primary Technician		Contact	mlyons@wou.edu	88925

Tracking

Entered by	Date	Memo
Mark Lyons			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Jun 06, 2006 09:36 AM	called back to say that there is no longer a problem	Add Attachment
Joan Guralnick	Jun 05, 2006 11:32 AM	Mark, Let's go over this task the next time you work. It is a good example of how the techs use and inteerpret whta twe enter. Also, you should have proofed her id infor and added her email address to the database.	Add Attachment
Joe Crowe	Jun 05, 2006 11:15 AM	We found _nothing_ wrong with this machine. There is no kagawak profile.	Add Attachment
Brian Smith	Jun 01, 2006 04:38 PM	also please try to find out what username she is using when working on this computer.	Add Attachment
Brian Smith	Jun 01, 2006 04:10 PM	I called and asked if we could get some more information on when this is happening (please get information on if this is happening right when the computer boots, or when she tries to run a specific program or just at random times). We need this information to try to recreate the issue.	Add Attachment
Nathan Sauer	Jun 01, 2006 09:59 AM	Error appeared again so I removed and replaced with temp. laptop. Computer is in ITC 007.	Add Attachment
Nathan Sauer	May 31, 2006 08:10 AM	I went to HSS 332 this morning and the computer appeared to function correctly. I was able to connect to the network, internet and open several applications. It ran fast and did not give me any errors. So I left it in the room. Let me know if you need me to remove it.	Add Attachment
Brian Smith	May 30, 2006 04:07 PM	this is the computer in HSS 332	Add Attachment
Brian Smith	May 30, 2006 04:07 PM	I went and looked at the machine and there is something strange going on with it. I was unable to obtain an IP address and anytime I tried to go take a loot at the settings it locked up on me. I tried to take it out of the case to bring it back to the tech area but I was unable to get one of the side screws loose. If you could please take the computer out of the case and bring it to our office, it would be great.	Add Attachment
James Varieur	May 30, 2006 08:52 AM	Keiko called back, she needs to use the smart room at 12:00 today. She sais it is the machine in 332, smartclassroom..	Add Attachment
Myron Hoeckle (Student)	May 26, 2006 03:11 PM	office hours... T R: 2:00-3:00 and weds: 9-11:00	Add Attachment
Myron Hoeckle (Student)	May 26, 2006 03:04 PM	recon sweep.	Add Attachment
Myron Hoeckle (Student)	May 26, 2006 03:03 PM	called no answer...	Add Attachment
Ronni Luchterhand	May 26, 2006 10:12 AM	tried calling, no answer... will try Debbie Braun to see if she can let me in... no answer there either.	Add Attachment
Andrew Gonzalez	May 25, 2006 12:28 PM	Called, left VM asking for times she'd be available.	Add Attachment