Service Request Ticket - # 15351

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 28, 2006 03:30 PM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030804[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. N/A Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:3A:EB

TECHS Submitted by Robin Wilson Contact rwilso1@wou.edu 88925
Primary Technician Contact agonzal@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gonzalez
Email

Public
Entered by Date Memo
Andrew Gonzalez May 30, 2006 03:45 PM 
Delivered back to library. Runs fine now.
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Joe Crowe May 30, 2006 02:32 PM 
I'm running updates.  WinSelect PW is freeze89
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Myron Hoeckle (Student) May 30, 2006 10:22 AM 
old administrator password.
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Myron Hoeckle (Student) May 30, 2006 10:17 AM 
machine is in the tech area.
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Myron Hoeckle (Student) May 30, 2006 09:31 AM 
http://support.microsoft.com/?scid=kb;en-us;903251
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Myron Hoeckle (Student) May 30, 2006 09:29 AM 
contact number fixed.
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Robin Wilson May 28, 2006 03:31 PM 
email recieved 

One of our OPAC stations (#3, on  the counter 
close to the Reference Desk) comes up with a 
error screen that says 
"A problem has been detected and windows has been 
shut down to prevent damage to your computer."  
It suggests to restart, which I did, and the same 
error screen appears.  It further suggests, if a 
restart doesn't fix the problem, that it may be 
due to disk space, video adapters, and BIOS 
updates.  The screen concludes with the code:

STOP: 0x0000008E (0xc0000005, 0x00000000, 
0xEE742CE8, 0x00000000)
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