Service Request Ticket

Service Request Information

CONTACT	Name	Ganson, Nancy	Date	May 30, 2006 02:41 PM
	Department	The Research Institute	Phone	88808
	Location		Email	gansonn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20020055 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
	Serial No.	JX0GP11	Location	PDR
	CPU	Pentium 4-1.8Ghz
	OS	Unknown	Software
	Wired NIC	00:07:E9:01:31:D8

TECHS	Submitted by	Audrey Macken	Contact	clubdubdub@hotmail.com	88925
	Primary Technician		Contact		88925

Entered by	Date	Memo
UCS Tech			Email Public
Entered by	Date	Memo
Sean Courtney	May 30, 2006 02:59 PM	fixed it, turns out the printer was on the old server and therefore did not exist! got the new one on...	Add Attachment
Audrey Macken	May 30, 2006 02:47 PM	The print que says that there are seven documents waiting and she right clicks on the first job to restart it, but it doesn't do anything. The computer is in Kathleen Stremel's office (TO 229, 88096). When she tried to restart the print job ealier, it gave an error message that only said "error", but while she was on the phone with me it stopped giving that message and just wouldn't print. Kathleen said that if no one gets to this by the end of the day it will start getting in the way of her job.	Add Attachment
Sean Courtney	May 30, 2006 02:44 PM	heading over...	Add Attachment