Service Request Ticket - # 15416

Service Request Information

CONTACT Name Catto, Lisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 02, 2006 08:52 AM
Department Strategic Communications & Marketing Phone 88163
Location Email cattol@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040953[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6000, Pentium M, 1.60GHz,2MB,Cache,533MHz
Serial No. BFHPP71 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software MS Office Pro 2003 from P0053329, Adobe Creative Suite 2 from P0053329, Filemaker Pro v8 from P0056554 upgraded to v8.5 on P0058488

Wired NIC 00:12:3F:D7:80:75


Wireless NIC 00:12:F0:88:88:D4

TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe Jun 05, 2006 01:09 PM 
Done and fixed.
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Joe Crowe Jun 02, 2006 09:45 AM 
Ordered a replacement hinge/cover.  Laptop in
warranty area.
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Ronni Luchterhand Jun 02, 2006 09:20 AM 
took her thin client 20040493[Edit Inv]
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Ronni Luchterhand Jun 02, 2006 08:55 AM 
heading over
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Michael Orr Jun 02, 2006 08:52 AM 
She can't get a secondary monitor to work with it
since she can't get to the button to switch it and
she wants to backup data before the laptop is sent
in for work if it needs to be sent in.
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