Service Request Ticket - # 15463

Service Request Information

CONTACT Name K-Hinds, Mona   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 06, 2006 10:44 AM
Department Upward Bound Phone 88061
Location Email khindsm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030734[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. BNC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:E9:B5:48

TECHS Submitted by Matei Mitaru Contact mmitaru@wou.edu 88925
Primary Technician Contact agonzal@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gonzalez
Email

Public
Entered by Date Memo
Andrew Gonzalez Jun 08, 2006 01:17 PM 
Called, left a VM saying that the upward_boud
share should now map to I:\, so the database she
is trying to use will work correctly. If she has
any issues she'll call back.
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Andrew Gonzalez Jun 06, 2006 02:02 PM 
She is using a microsoft access database file
called realtime.mdb located in 
\\cougar\upward_bound\Student Access UB

When she tries opening any of the queries the
error 'I:\Student Access UB\SAUB2000Data.mdb is
not a valid path name' comes up.

She works for multiple deparments, so her I: is
mapped to the mssp share on cougar, and she is
accessing the upward bound share through a
shortcut on the desktop on the listed computer.
I think her drives may have to be remapped for the
'realtime' file to find the database.
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Matei Mitaru Jun 06, 2006 10:44 AM 
I am currently in Upward Bound, 88142, or 88152.
I have gotten access to the Hyberg files and I 
thank you for this.  What I can access is the 
data manipulation file that is 
called "realtime".  When I try it says that the 
data is inaccessible.
 
Alicia in the office can get in when she logs on 
but when I log on we cannot access.  She is here 
in the office most of the day and would be able 
to explain this better than I.
 
I will be at 88737 this afternoon if you wish to 
call me
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