Service Request Ticket - # 15474

Service Request Information

CONTACT Name Shannon, Debbie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 06, 2006 04:13 PM
Department Center for Academic Innovation Phone 88157
Location Email shannond@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040643[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. GSH8Z61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751, Peoplewarew Pro and netgear scantool 3/05

Wired NIC 00:11:43:BB:14:1A

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
James Varieur Jun 07, 2006 04:05 PM 
Myron also installed filemaker pro on 20031291[Edit Inv] 
and 20040643[Edit Inv]. also insalled banner sis on 20040643[Edit Inv]
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Myron Hoeckle (Student) Jun 07, 2006 03:32 PM 
network cable was not plugged in...
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James Varieur Jun 07, 2006 03:17 PM 
Stan Little called and about bit my head off about
 this, though I explained that Debbie had called
only 15 minutes earlier. He wanted to talk to Joe
and if I didn't try to get him on the line he was
going to come over in person and talk to Joe Or
Bill.. I gave him the usual, I will update the
task and the techs will be notified and get to it
as soon as possible. He wants to know what is
being done about it right NOW! Anyway, he was
getting a bit pushy....
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James Varieur Jun 07, 2006 02:35 PM 
Debbie called again about the status of this 
computer, she says she talekd to sean (Sean C. or 
Shawn G. ? I don't know, neither did she.) this 
morning and he was going to ask joe about it. her 
boss is making her work on that machine and she 
is unable to log on to it. She is between the two 
computers so she can be reached at either 88629 
or 88157.
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Sean Courtney Jun 07, 2006 08:25 AM 
left a message asking for a time to take care of this.
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Audrey Macken Jun 06, 2006 04:16 PM 
Her choices are EP... and Mash, but when she 
selects mash, she gets a message saying 'mash 
domain is not available.' She said it is only an 
issue on this particular computer.
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