Service Request Ticket - # 15504

Service Request Information

CONTACT Name Johnson, Brian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 09, 2006 12:28 PM
Department The Research Institute Phone 88797
Location Email johnsnb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20041053[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP Printer - TRI Purchased - TRI # 87331006
Serial No. USCB01590 Location PDR

Model C4087A Hostname
Notes Ink/Toner Refill
TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact gathers@wou.edu 88280

Tracking

Entered by Date Memo
Shaun Gatherum
Email

Public
Entered by Date Memo
Shaun Gatherum Jun 15, 2006 02:00 PM 
hooked desk Jet and now prints localy via par cabel.
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Ronni Luchterhand Jun 09, 2006 02:18 PM 
came back, Shaun is heading over
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Ronni Luchterhand Jun 09, 2006 01:37 PM 
heading over
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Courtney Wehner Jun 09, 2006 01:34 PM 
He called back and said that he will be in his 
office from now unitl 3pm. He needs this ASAP.
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Sean Courtney Jun 09, 2006 12:43 PM 
The solution to try at least, is to set him up so
that when he remotes in, the printer option under
the options menu on remote desktop is selected. 
If this applies to just VPNing, then I don't know
what else.
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Courtney Wehner Jun 09, 2006 12:30 PM 
"WIndows cannot print due to a problem w/a 
current window setup." The printer is the 
TRILJ8000, and it is located in the room right 
across the hall from his. He will be back in his 
office after 2p. He siad that the other two 
printers in that room are doing the same thing. 
He can print fine from them when he is not VPing 
in.
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