just had to get REAL to default for the media type.

She found a soundbite on NPR that relates to some 
research she is doing. She has listened to these 
with no problem before, but this time she got the 
screen that lets you pick between windows media 
player and realplayer. She picked realplayer, 
which defaults to windows media player, but she 
got a message saying "cannot play because of 
cood".