Service Request Ticket - # 15525

Service Request Information

CONTACT Name Jamieson, Elaina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 12, 2006 12:05 PM
Department Creative Arts/Art Phone 88229
Location Email jamiese@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20010668[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag Description IBOOK, G4-600mhz laptop
Serial No. UV208076ME1 Location

CPU Unknown


OS Unknown Software Office 2001 from P0036379

TECHS Submitted by James Varieur Contact specialdoug@hotmail.com 88925
Primary Technician Contact courtneys@wou.edu 88925

Tracking

Entered by Date Memo
Sean Courtney
Email

Public

Entered by Date Memo
Sean Courtney Jun 14, 2006 10:28 AM
All setup up.
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Sean Courtney Jun 13, 2006 03:52 PM
Setup for her account btwn 10 and 11 on wed. june 14.
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Audrey Macken Jun 13, 2006 03:51 PM
She called back, I transferred her to Sean.
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Sean Courtney Jun 13, 2006 03:21 PM
The mac is the ibook sitting in our office
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Sean Courtney Jun 13, 2006 03:20 PM
Ready to be taken back to her to have her setup an
account for a local logon.  I left her a vm
requesting a time when we can bring it over and
setup a new account and password.  Also this is a mac.
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Sean Courtney Jun 13, 2006 02:33 PM
picked up the laptop to work on it here.
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Sean Courtney Jun 13, 2006 12:22 PM
Rescheduled for btwn 2 and 3
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Sean Courtney Jun 13, 2006 12:12 PM
Heading up.
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Sean Courtney Jun 13, 2006 08:41 AM
Set it up to just add the account today between 12
and 12:30.
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James Varieur Jun 12, 2006 12:10 PM
She says that she had loaned it to dianne tarter
and it had some updates installed and since then
she has not been able to log in to the
machine...Not the mash domain but logging into the
laptop... She  will not be here thursday or
friday. Tuesday between 4-5pm. Wednesday before 10
am.. 
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