Service Request Ticket - # 15526

Service Request Information

CONTACT Name Ellis, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 12, 2006 12:20 PM
Department University Computing Solutions Phone 88629
Location Email ellism@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051076[Edit Inv] (opens in a new window) Bldg/Room WUC
Service Tag Description Sun Ray 170 Virtual Display Thin Client #BAE-400-00
Serial No. MD044830344 Location payroll station

CPU Unknown


OS Unknown Software

Wired NIC 00:03:BA:8B:97:B2

TECHS Submitted by James Varieur Contact specialdoug@hotmail.com 88925
Primary Technician Contact knabet@wou.edu 88507

Tracking

Entered by Date Memo
Travis Knabe
Email

Public
Entered by Date Memo
Travis Knabe Jun 13, 2006 11:30 PM 
RMA Process is underway.  will just replace stock
thin client when the replacement arrives.
 Add Attachment
Joe Crowe Jun 13, 2006 04:09 PM 
Travis is going to RMA it...
 Add Attachment
Joe Crowe Jun 13, 2006 10:55 AM 
Put in 20040940[Edit Inv] as a temp.  The other one is DOA.
 Add Attachment
Audrey Macken Jun 12, 2006 02:47 PM 
He called back to say that this is a time clock 
machine, so it is really important that it get 
fixed.
 Add Attachment
James Varieur Jun 12, 2006 12:21 PM 
He said the last four of the mac adress is 2adf 
Michael said I needed to put it under joes name..
 Add Attachment