Service Request Ticket

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Service Request Information

CONTACT	Name	Kelleher, Jaqueline	Date	Jun 13, 2006 10:23 AM
	Department		Phone	88334
	Location		Email	kellehej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20050349 (opens in a new window)	Bldg/Room	UNK
	Service Tag		Description	Inspiron 6000, Pentium M, 1.60GHz,2MB Cache,533MHz
	Serial No.	8PGS981	Location	PDR
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	00:12:3F:E4:A8:A6

TECHS	Submitted by	Matei Mitaru	Contact	mmitaru@wou.edu	88925
	Primary Technician		Contact	crowej@wou.edu	88955

Tracking

Entered by	Date	Memo
Joe Crowe			Email Public
Entered by	Date	Memo
Joe Crowe	Jul 07, 2006 04:30 PM	she is gone	Add Attachment
Joe Crowe	Jun 30, 2006 04:36 PM	JK is leaving WOU.	Add Attachment
Myron Hoeckle (Student)	Jun 27, 2006 01:02 PM	called left a msg asking when she is available.	Add Attachment
Myron Hoeckle (Student)	Jun 23, 2006 01:17 PM	called no one home	Add Attachment
Myron Hoeckle (Student)	Jun 22, 2006 03:20 PM	called no one home.	Add Attachment
Joe Crowe	Jun 19, 2006 03:05 PM	Auth Codes adjusted to allow one additional install per Andrew's inquery last week Contract 120019954/ Case 00033170 Base 4b7f43ca007181e9a0e1 Advanced 44445eb6d8d043448959 Custom Tables 79335006e5b101a26254 New Trends fe3a55fc5cc2d2ce700f Exactest 7c7f9126d8ba60e17db7 Nevette Treadwell SPSS Customer Service 800/521-1337 service@spss.com	Add Attachment
Joe Crowe	Jun 19, 2006 03:03 PM	Called...she's on her way out...	Add Attachment
Ronni Luchterhand	Jun 16, 2006 03:40 PM	called and talked to her. she will try it in her office (on campus housing does not go through our domain so it would not work...)	Add Attachment
Mark Lyons	Jun 16, 2006 03:21 PM	Jacqueline brought it back home and was unable to get an network connection. She lives on campus. She is in her office now and has her laptop with her.	Add Attachment
Brian Smith	Jun 16, 2006 12:54 PM	I took the lap top over, and will put this task on hold until we get the lap top back.	Add Attachment
Brian Smith	Jun 16, 2006 12:24 PM	I made her an admin on the machine and the lap top is on my desk. Let her log into the network so that she can log in later off the network.	Add Attachment
Michael Orr	Jun 16, 2006 10:35 AM	She's called in and asked to get her laptop back for this weekend. She needs to do grades from home over the weekend and doesn't need SPSS to do so. She can bring the machine back in for work after grades are posted.	Add Attachment
Andrew Gonzalez	Jun 15, 2006 03:44 PM	Jaqueline may call tomorrow to request her laptop back so she can do some work over the weekend. I informed her about the SPSS situation, but she says she doesn't need SPSS for what she needs to do.	Add Attachment
Andrew Gonzalez	Jun 15, 2006 03:32 PM	I informed Joanie of the situation. She'll give us a ring when the email arrives.	Add Attachment
Andrew Gonzalez	Jun 15, 2006 03:31 PM	Called Monica Gydas at SPSS. Said she would up the number of authorizations so we can install SPSS 14 again. She will email Joanie (since her name is on their purchase order) with notification when it happens.	Add Attachment
Courtney Wehner	Jun 15, 2006 02:15 PM	Karla Hale called back and wanted to know what the progress was on this task. I called the techs and left a message.	Add Attachment
Courtney Wehner	Jun 14, 2006 09:26 AM	She needs to know what the thin client can and cannot do. she seems to only be able to get on the internet. she needs it for other things as well.	Add Attachment
Ronni Luchterhand	Jun 14, 2006 08:15 AM	where is her laptop now? what is the WOU #?	Add Attachment
Andrew Gonzalez	Jun 13, 2006 02:55 PM	Her laptop needs to be ghosted. She says there is nothing on it that needs to be saved. Took a thin client to her office for temporary use.	Add Attachment
Matei Mitaru	Jun 13, 2006 10:23 AM	Hi- I have a struggling WOU Dell laptop that is not functioning properly - says that there's not enough memory and I can't seem to find anything else to delete to free up space. I think the hard drive may need to be rebuilt. I am in ITC 206 and would like to know when a good time might be for me to get someone to help. Thank you! Jacqui Kelleher Dr. Jacqueline Kelleher, M.A., Ph.D. Director/Assistant Professor Institutional Research, Planning, and Assessment Western Oregon University Monmouth, OR 97361 Ph. 503-838-8334	Add Attachment