Service Request Ticket - # 15568

Service Request Information

CONTACT Name Udell, Tom   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 14, 2006 12:42 PM
Department The Research Institute Phone 88785
Location Email udellt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050316[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. 606R981 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from TRI Site License

Wired NIC 00:12:3F:95:9D:49

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact courtneys@wou.edu 88925

Tracking

Entered by Date Memo
Sean Courtney
Email

Public
Entered by Date Memo
Sean Courtney Jun 15, 2006 11:31 AM 
His network jack is broken.  He is taking care of
it through telecom.
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Michael Orr Jun 14, 2006 04:49 PM 
Called in to see if any progress had been made on
his ticket. I told him that the techs were very
busy and gave him the ticket number so he could
check back in at the end of the week if he hasn't
heard anything.

Gave him instructions on how to log in using the
browser instead of Outlook.
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Courtney Wehner Jun 14, 2006 12:43 PM 
He has rebooted his computer and it is still not 
letting him in. He would like to use email ASAP. 
Thanks
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