Service Request Ticket - # 15569

Service Request Information

CONTACT Name Sprenger, Cindy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 14, 2006 01:25 PM
Department Phone 14006
Location Email sprengec@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20030378[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 5100, Pentium 4, 2.66GHz, 15.0 SXGA+
Serial No. J730R31 Location PDR

CPU Pentium 4-2.66GHz


OS Unknown Software Microsoft Office 2003 Pro installed as Office XP Pro from P0045165, factory disks are in the case for windvd, applications and tools.

Wired NIC 00:0D:56:3C:B2:D7


TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public

Entered by Date Memo
Myron Hoeckle (Student) Jun 21, 2006 02:16 PM
she will try big town hero fi she has a problem
she will call...
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Myron Hoeckle (Student) Jun 21, 2006 02:15 PM
she is trying to get it setup for the wou campus
wireless network for free... informed her that it
is not possible and that should just have connect
to the wireless network.
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Myron Hoeckle (Student) Jun 21, 2006 02:02 PM
recon sweep.
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Myron Hoeckle (Student) Jun 20, 2006 10:12 AM
they will call when they are done with there
meeting...
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Myron Hoeckle (Student) Jun 20, 2006 10:04 AM
recon sweep...
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Sean Courtney Jun 15, 2006 03:03 PM
Home# pulled from orig task# 15565:
503-409-0134 (her 
number)
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Brad Dougherty Jun 14, 2006 01:46 PM
I talked with her on the phone. Her issue is that
she has checked out a laptop for use while on the
road for the next month to check her e-mail.
Looking in inventory and Dell's site, I could note
verify that the machine has a wireless card.

I explained that she should bring the laptop into
the office and have a tech look at it so she can
verify that it will suit her needs. (Bringing
democracy to China more likely to happen than
walking someone through setting up an internet
connection over the phone.)
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Michael Orr Jun 14, 2006 01:26 PM
She called in this morning and said she was
talking to someone who said they'd call her right
back and she never recieved another call. She
didn't remember who she was talking to.
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