Service Request Ticket - # 15597

Service Request Information

CONTACT Name K-Hinds, Mona   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 16, 2006 08:39 AM
Department Upward Bound Phone 88061
Location Email khindsm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030734[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. BNC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:E9:B5:48

TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public
Entered by Date Memo
Ronni Luchterhand Jun 21, 2006 08:39 AM 
user error...  she was trying to access a broken
table, everything works for both her and her
student workers when they try to access the
appropriate info
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Ronni Luchterhand Jun 21, 2006 08:06 AM 
Aps201 -- there now -- heading over
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Ronni Luchterhand Jun 16, 2006 03:30 PM 
I talked with Mona, she is not in the office that
needs the fix, but we can work on it further on
wednesday as she will be in the appropriate office
and I work wednesday all day.
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Ronni Luchterhand Jun 16, 2006 09:39 AM 
20030141[Edit Inv] is the second computer.  it appeared to
be an admin access problem.  gave her rights, one
db works the other still doesn't open properly (on
either machine).  apparently more student workers
will be in during the summer and need access to
that machine, so the sooner we get it done, the
better.  When you open a db into the program (from
the I:) something is looking for information from
the Y:  When I remap the I as Y it works. n they
need to know how to change that to I so that
everyone who needs it has it.
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Michael Orr Jun 16, 2006 08:39 AM 
Computer Desk,

This is Mona K-Hinds.

It is the famous database question.

I can access the information that you have helped
me with from the computer I usually use in Upward
Bound 20030734[Edit Inv].

If I try to access this information from any other
computer I am unable to.

Please help me to figure out what I am doing wrong.

mona
88142 Fri a.m
88737 Fri p.m.
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