Service Request Ticket - # 15609

Service Request Information

CONTACT Name Kauffman, Brian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 16, 2006 06:45 PM
Department Western Community Policing Institute Phone 14008
Location Email kauffmab@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20051211[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Inspiron XPS M1210, 1.83GHz, 667MHz, FSB
Serial No. D7224B1 Location PDR

CPU Intel Duo Core T2400(2MB/1.83GHz/667MHz)


OS Software MS Office Pro 2003 from P0057687

Wired NIC 00:15:C5:3A:99:EA


Wireless NIC 00:13:02:98:AC:E7

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact courtneys@wou.edu 88925

Tracking

Entered by Date Memo
Sean Courtney
Email

Public
Entered by Date Memo
Sean Courtney Jun 21, 2006 09:17 AM 
delivered.
 Add Attachment
Sean Courtney Jun 19, 2006 08:41 AM 
So it needs to be ghosted, but a little research
shows that the cpu and some things like sound
drivers and video drivers are diff. than our
images of other xps's since this one is so new. 
So we might have to dump and make a new image.
 Add Attachment
Sean Courtney Jun 19, 2006 08:24 AM 
Installed.
 Add Attachment
Tricia Flaherty Jun 16, 2006 06:47 PM 
Invoice went straight to Joanie but this laptop 
gets Office Pro 2003 from P0057687 and is in Tech 
Inbox with copy of service request....Secondary 
contact can be Linda Root at ext 1-4001 as Brian 
is traveling often
 Add Attachment