Service Request Ticket - # 15692

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 22, 2006 01:40 PM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020560[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4550, P4-2.53Ghz
Serial No. 6L3JT21 Location PDR

CPU Pentium 4-2.53GHz


OS Unknown Software

Wired NIC 00:07:E9:7E:2C:A9

TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact gathers@wou.edu 88280

Tracking

Entered by Date Memo
Shaun Gatherum
Email

Public
Entered by Date Memo
Michael Orr Aug 15, 2006 10:10 AM 
Also this is with many different thumb drives, not
just Lexar's.
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Michael Orr Aug 15, 2006 10:09 AM 
Revision: There's a group of workstations that
have this problem. There are still plenty of other
workstations that don't exhibit this problematic
behavior.
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Michael Orr Aug 15, 2006 10:08 AM 
This seems to be a problem only with this one
workstation. There are other workstations in the
area that don't have this problem. The thumbdrives
work just fine.
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Joe Crowe Jul 24, 2006 03:44 PM 
Lexar now sees this as a problem and has an update
that their customers can run at home.  Their fix
involves backing up and formatting.  I'd say
that's best left to home use.  We should have some
signs saying: these machines do no support usb
flash drives in "secure" mode.
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Brian Smith Jul 12, 2006 08:45 AM 
Appanrently Shaun was the one that closed this 
task.  He asked me to assign it to joe and they 
will work together in sorting it out.
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Courtney Wehner Jul 11, 2006 04:51 PM 
I reopened this because she said that her records 
show that it was not complete and the problem is 
still persisting. Thanks
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Joan Guralnick Jun 22, 2006 01:40 PM 
They have tried different flash drive of 
different makes and get the same result
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