Service Request Ticket - # 15707

Service Request Information

CONTACT Name Jamieson, Elaina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 23, 2006 11:50 AM
Department Creative Arts/Art Phone 88229
Location Email jamiese@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20010668[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag Description IBOOK, G4-600mhz laptop
Serial No. UV208076ME1 Location

CPU Unknown


OS Unknown Software Office 2001 from P0036379
TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact courtneys@wou.edu 88925

Tracking

Entered by Date Memo
Sean Courtney
Email

Public
Entered by Date Memo
Sean Courtney Jul 05, 2006 02:30 PM 
Made her admin to install.
 Add Attachment
Sean Courtney Jun 27, 2006 08:40 AM 
Left a vm for times.
 Add Attachment
Sean Courtney Jun 26, 2006 10:58 AM 
Nobody home.
 Add Attachment
Sean Courtney Jun 26, 2006 10:48 AM 
Going to try and snag the laptop.
 Add Attachment
Jonathan Guillen Jun 23, 2006 04:58 PM 
She called again to question the status of her 
ticket. I told her that since it is a school 
computer, she would probably have to bring it in 
in order to have the restriction removed or the 
software installed, since we would not give out 
an administrator password.
 Add Attachment
Myron Hoeckle (Student) Jun 23, 2006 01:12 PM 
confirmed she is not on campus.
 Add Attachment
Michael Orr Jun 23, 2006 11:51 AM 
Phone: 541-344-1231
She's at home for the weekend and really needs net
access.
 Add Attachment
Michael Orr Jun 23, 2006 11:50 AM 
She's using an iBook that she got through the
school and needs to be able to get online from
home. Permissions aren't set up to let her install
her ISP software.
 Add Attachment