Service Request Ticket

Service Request Information

CONTACT	Name	DeNoyer, Sue	Date	Jun 26, 2006 09:18 AM
	Department	College of Liberal Arts and Sciences	Phone	88690
	Location		Email	denoyes@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20031292 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600 P4 2.8GHz
	Serial No.	1FJQ051	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office from P0047835
	Wired NIC	00:0C:F1:FA:68:72

TECHS	Submitted by	Michael Orr	Contact	morr@wou.edu	88925
	Primary Technician		Contact		88925

Entered by	Date	Memo
UCS Tech			Email Public
Entered by	Date	Memo
Michael Orr	Jun 26, 2006 09:21 AM	She was trying to log into the old email server. She figured this out while on th ephone and was able to log in correctly. Closing ticket.	Add Attachment
Michael Orr	Jun 26, 2006 09:20 AM	She said she'd like it if anyone who needs to call calls 88483.	Add Attachment
Michael Orr	Jun 26, 2006 09:19 AM	The desk phone she's at is 88796.	Add Attachment
Michael Orr	Jun 26, 2006 09:19 AM	She's trying to log in via webmail. She's using IE.	Add Attachment
Michael Orr	Jun 26, 2006 09:19 AM	She is working at a different workstation than she normally works at. It is located in Terry House 101. She was able to log into her email on her regular workstation first thing this morning, but she's tried on 3 different comps at Terry House and can't check her email.	Add Attachment