Service Request Ticket - # 15725

Service Request Information

CONTACT Name Guy, Trisha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 26, 2006 11:10 AM
Department Student Health & Counseling Center Phone 88844
Location Email guyt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030768[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. BXC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320, UpToDate Stand-Alone Workstation WINDOWS v15.2 from P0062802

Wired NIC 00:0C:F1:EA:57:E0

TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe Jul 07, 2006 05:05 PM 
There is only tray one and the 10 page priority
input slot.
 Add Attachment
Ronni Luchterhand Jun 28, 2006 09:49 AM 
Joe, is the default tray something that needs to
be set to automatically setup in Radar?  (More
info please...)  I checked the printer and it is
automatically setting up to "automatic select"
tray when printing.  No tray 2 is listed.
 Add Attachment
Michael Orr Jun 28, 2006 09:37 AM 
She apologized for not explaining about the two
types of paper to Brad. She just didn't think
about it.
 Add Attachment
Michael Orr Jun 28, 2006 09:36 AM 
They have two different types of paper they need
to be able to print onto. They want to make it so
that one type goes in one tray and the other goes
in the other tray so they can control which files
get printed on the different types of papers.
 Add Attachment
Michael Orr Jun 28, 2006 09:35 AM 
She's called back in and said they really need to
set it to print only from tray 2. Having it print
from both trays is not what they want it to do.
 Add Attachment
Brad Dougherty Jun 26, 2006 01:53 PM 
The printer will print to whichever tray has paper
in it right now. She can fill both trays and
re-fill the printer when they both run out.
 Add Attachment
Courtney Wehner Jun 26, 2006 01:07 PM 
She called and said that the printer WOU# is 
20051212[Edit Inv]. Someone will be at the nurses station 
after 2pm today.
 Add Attachment
Brad Dougherty Jun 26, 2006 11:15 AM 
The WOU number in the task is for a
computer(20030768). I called and left her a
message asking her to give us the WOU number of
the printer.
 Add Attachment
Michael Orr Jun 26, 2006 11:10 AM 
Also gave a print spool error, but she wasn't able
to replecate it.
 Add Attachment