Service Request Ticket - # 15749

Service Request Information

CONTACT Name Burke, Michele   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 27, 2006 11:41 AM
Department Phone 88818
Location Email burkem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20031299[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description 17 In. flat panel display
Serial No. CN02Y3157161843TA828 Location PDR
TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Courtney Wehner Jul 18, 2006 01:49 PM 
She called back and said that the message below 
does not always work. It sometimes takes more 
than 15 minutes to unlock. They sometimes cannot 
click on the remote desktop bar that pops down. 
Can someone look into that again.
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Brad Dougherty Jun 27, 2006 12:15 PM 
I called and explained in a message that if she
moves her mouse to the top of the screen a bar
will appear that she can click on to close the
windows session.
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Michael Orr Jun 27, 2006 11:41 AM 
If a user is logged on and they leave without
logging off the system locks and they need to know
what to do to unlock it when the user is gone. It
prompts for the user to log back in, but they're
gone and the library needs to know what to do to
get it unlocked for use.
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