Service Request Ticket - # 15750

Service Request Ticket - # 15750

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Service Request Information

CONTACT	Name	Student, Student	Date	Jun 27, 2006 11:48 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20051131 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
	Serial No.	0612YB010E	Location	PDR
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	00:14:4F:0E:8C:93

TECHS	Submitted by	Michael Orr	Contact	morr@wou.edu	88925
	Primary Technician		Contact	rluchte@wou.edu	88925

Tracking

Entered by	Date	Memo
Ronni Luchterhand			Email Public
Entered by	Date	Memo
Ronni Luchterhand	Jul 07, 2006 04:33 PM	sent email, he appears to be gone for the summer, noted in the email to call SRLine if he would like the task reopened, included SR#. Closing task...	Add Attachment
Brian Smith	Jun 28, 2006 10:17 AM	I will put this on hold since we are waiting for a response from him.	Add Attachment
Brian Smith	Jun 28, 2006 10:16 AM	sent him an e-mail, at this point we have confirmed that everything should be working as intended and are not sure where the conflict is. I asked him to please come into the office for further troubleshooting.	Add Attachment
Brian Smith	Jun 28, 2006 08:45 AM	got an e-mail back. He stated that he was not getting any errors at login. Don't know what the problem could be.	Add Attachment
Brian Smith	Jun 27, 2006 12:07 PM	I sent him an e-mail asking if he was getting any errors at login. I went over and logged in and could see a long list of printers.	Add Attachment
Michael Orr	Jun 27, 2006 11:51 AM	Student's going to go to the library to print his assignment. He said there were other people in the lab having printing problems too. He'd like to be contacted when we identify the problem so he can use this lab to print from in the future.	Add Attachment
Michael Orr	Jun 27, 2006 11:50 AM	Adam Reichold V#00202175 areichold05@wou.edu	Add Attachment
Michael Orr	Jun 27, 2006 11:49 AM	Library TAN, Macromedia, and Microsoft Image writer are the only printer options listed. He's not sure how he's supposed to print from this machine.	Add Attachment