Uninstalled sophos since it would not update at
all.  Needs to be reinstalled.

The PC is not being recognized as a Dell.  Try
swapping a few parts to determine the issue.  This
did pass the Hard Drive test.

Brad is not in on Fridays, so it's back in the list.

The error message showed up again. He was told to 
call when it happened again. He is leaving for 
vacation till next Wed. He is leaving the 
computer on so it can be doen remotely.

HE called back and said that the scan found 2 
problems: 1. fast click 2. window security 
center.spt update.
he is leaving soon and needs to know if he should 
leave his computer logged on, or shut it down 
when he leaves. Please call him and let him know. 
Thanks

He's teaching an online class and wants to make
sure his comp isn't going to crash out while he's
trying to do the class.

His computer is lagging out and freezing.
Sometimes when he tries to shut it down the
computer gives him a "debug or close" option but
he's not sure what it means. It froze the first
time when he was trying to load his email.