Service Request Ticket - # 15775

Service Request Information

CONTACT Name Bennett, Roy V.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 28, 2006 05:26 PM
Department Library & Media Services Phone 88893
Location Email bennetr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040992[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 Processor 540
Serial No. FZ8MS71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0053572,

Wired NIC 00:12:3F:88:2A:CA

TECHS Submitted by Adam Bates Contact abates@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Brian Smith Jul 12, 2006 12:25 PM 
done
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Tricia Flaherty Jul 12, 2006 10:35 AM 
FYI they are in a hurry to get this as they are 
trying to finish up Commencement video which is 
due to go out this week
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Tricia Flaherty Jul 12, 2006 10:34 AM 
software came in this morning and is now on 
T:\Ulead\VideoStudio with text file containing 
serial key please note there is also a Bonus CD 
copied to T drive seperate from the install 
please ask if they would like the Bonus stuff as 
well, I will put the box with small user manual 
in a tech inbox but have kept the CD mida for the 
Software library.
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Brian Smith Jul 10, 2006 10:40 AM 
the firewire cards have been installed.  When the 
software comes in we will finish up the task.
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Brian Smith Jul 10, 2006 10:19 AM 
gonna go do the install.
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Brian Smith Jul 10, 2006 10:11 AM 
the two firewire cards are in the outbox.  If he 
asks about the software just refer him to tricia.
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Michael Orr Jul 10, 2006 09:05 AM 
Roy Bennett called and said that whenever we can
do this is fine. Work won't be too disrupted.
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Ronni Luchterhand Jul 07, 2006 04:25 PM 
called left message... would like contact info to
whoever uses the machine(s) during the day so we
can avoid disrupting their work/coordinate with
them to gain access to the machine for the installs.
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Adam Bates Jun 28, 2006 05:27 PM 
****This is an email****

Tricia and Joe:

 

VPS is making some changes with workstations and 
has the following requests. I will be the contact 
for these changes.

 

-- Roy Bennett

 

1.  WOU#20040992[Edit Inv]             IT004

 

We recently order Ulead VideoStudio 10 PLUS 
software (UCS order #2390) for this computer. 
Larry Bentley needs to use this software very 
soon for work on our commencement video. Could 
you please install the software as soon as 
possible.

 

There is also a 2 port firewire card for this 
computer. (The 2GB of RAM has been installed.)

 

2.  WOU#20040989[Edit Inv]             IT004

 

We are going to replace Larry Bentleys CPU 
(WOU#20020707) with 20040989[Edit Inv]. We need to have 
some software moved from 20020707[Edit Inv] to 2004989. We 
will keep 20020707[Edit Inv] for other uses.

 

Please transfer the licenses for   --

 

Dreamweaver MX

Visio

Acrobat 7 Pro

Adobe Creative Suite

 

We also have some utility programs which need to 
be transferred 

Rack Tools

HP ScanJet

Leightronix

FireFox

Netscape

Avery DesignPro

QuickTime

Windows Movie Maker

Iomega

VideoLan

 

This computer also gets a 2 port firewire card.
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