Service Request Ticket

Service Request Information

CONTACT	Name	Leos, Diana	Date	Jun 30, 2006 09:24 AM
	Department	Graduate Studies	Phone	88492
	Location		Email	leosd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20020657 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600 Series, Intel Pentium 4 at 2.80GHz
	Serial No.	99PDW21	Location	PDR
	CPU	Pentium 4-1.7GHz
	OS	Unknown	Software	Office XP Pro from P0042963
	Wired NIC	00:07:E9:6A:2C:13

TECHS	Submitted by	Audrey Macken	Contact	clubdubdub@hotmail.com	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Jun 30, 2006 11:01 AM	had to log out of banner and back in and it worked.	Add Attachment
Audrey Macken	Jun 30, 2006 10:56 AM	Nana called back, transferred her to Myron.	Add Attachment
Ronni Luchterhand	Jun 30, 2006 09:43 AM	called, student worker was not in. set local printer as default and left message for student worker to call in when she returns.	Add Attachment
Audrey Macken	Jun 30, 2006 09:28 AM	Her name is Nana Hansen and she can be reached in the Graduate office. She would like the default printer on her computer to be the printer in room 104 of the admin building. It is currently the Werner University printer.	Add Attachment