Service Request Ticket - # 15809

Service Request Ticket - # 15809

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Service Request Information

CONTACT	Name	Barry, Angie	Date	Jul 05, 2006 09:06 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20020398 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Inspiron 8200, 15 inch Super XGA+
	Serial No.	8W40521	Location	PDR
	CPU	Pentium 4-1.7GHz
	OS	Unknown	Software	Office XP Pro from P0040594, MS Office Pro 2003 from P0052634
	Wired NIC	00:08:74:E3:EC:01

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	courtneys@wou.edu	88925

Tracking

Entered by	Date	Memo
Sean Courtney			Email Public
Entered by	Date	Memo
Sean Courtney	Jul 27, 2006 11:30 AM	Installed.	Add Attachment
Tricia Flaherty	Jul 26, 2006 03:07 PM	so she finally submitted another order for Macromedia Studio v8 so that she can get Fireworks and Flash Pro as well. But remember she also wants it loaded as v. MX2004 cuase that is what her class was taught in so I made notes in both versions T drive text files for reference. Good luck with this one	Add Attachment
Tricia Flaherty	Jul 14, 2006 10:50 AM	she has not proceeeded with any other orders and has been notified of non-eligibility for 80/20	Add Attachment
Tricia Flaherty	Jul 14, 2006 09:53 AM	Macromedia license agreement states that all licenses bought under a " Volume discount" are excluded from portable or home use provision in the license agreement Until Adobe revamps the wording in the license agreements I can not checkout media for 80/20 install of Macromedia products.	Add Attachment
Tricia Flaherty	Jul 13, 2006 09:44 AM	I need to make text file updates ofthe version switch and make sure she is done ordering macromedia stuff cause now she is requesting fireworks putting on hold tell we hear what she is finally endung up purchasing	Add Attachment
Sean Courtney	Jul 05, 2006 12:11 PM	Just making a note to Tricia about now putting this under MX 2004.	Add Attachment
Sean Courtney	Jul 05, 2006 12:10 PM	Going to install it now.	Add Attachment
Sean Courtney	Jul 05, 2006 12:10 PM	No problem.	Add Attachment
Joanie Kinnaman	Jul 05, 2006 11:19 AM	Angie emailed me, (my error) she wanted the version MX2004 installed. Can you reinstall the preferred version. (sorry Sean)	Add Attachment
Sean Courtney	Jul 05, 2006 09:56 AM	Installed on wou machine #20030398.	Add Attachment
Sean Courtney	Jul 05, 2006 09:13 AM	I am going to install it on her campus machine, but I am going to let Tricia handle the burning. Also note to Tricia that we need to update the serial.txt file on the T: to include her under the lastest license.	Add Attachment