Service Request Ticket - # 15833

Service Request Information

CONTACT Name Eliassen, Lenore   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 06, 2006 08:56 AM
Department Creative Arts Phone 88461
Location Email eliassl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030716[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 3XC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:1A:38

TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public
Entered by Date Memo
Ronni Luchterhand Jul 06, 2006 11:38 AM 
talked to her, explained some of the problems with
dwnlding certain things (ie, screensavers)
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Ronni Luchterhand Jul 06, 2006 11:16 AM 
seems to be done, final restart, left message to
have her call back
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Ronni Luchterhand Jul 06, 2006 09:58 AM 
required restart, called Lenore and left
message... waiting for call back (please radio me
if I am not in the tech center when she calls!)
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Ronni Luchterhand Jul 06, 2006 09:23 AM 
didn't get it... running a new Sophos scan to
clear the others and dbl check... will try
individual removal next :p
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Ronni Luchterhand Jul 06, 2006 09:18 AM 
removed 3 of the 4, running adaware to try and get
the 4th...
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