Service Request Ticket - # 15853

Service Request Information

CONTACT Name Bentley, Larry   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 07, 2006 09:01 AM
Department University Computing Solutions Phone 88975
Location Email bentleyl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040992[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 Processor 540
Serial No. FZ8MS71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0053572,

Wired NIC 00:12:3F:88:2A:CA

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact sauern@wou.edu 88960

Tracking

Entered by Date Memo
Nathan Sauer
Email

Public
Entered by Date Memo
Nathan Sauer Jul 07, 2006 10:58 AM 
connector was loose, re-attached, works fine
 Add Attachment
Audrey Macken Jul 07, 2006 09:04 AM 
The computer is located in ITC 004a. He said it 
is possible that a cable got knocked loose 
because they upgraded the ram recently. The 
message says 'drive 2 not found : parallel apa, 
pata-0 (primary id master.' He said it is the dvd 
drive, and he will leave it with the message on 
the screen.
 Add Attachment
Audrey Macken Jul 07, 2006 09:01 AM 
He will call back with wou# and error message.
 Add Attachment