Service Request Ticket

Service Request Information

CONTACT	Name	Ward, Michael	Date	Jul 10, 2006 10:33 AM
	Department	Natural Science Division	Phone	88443
	Location		Email	wardm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20030387 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Inspiron 600m, Pentium M-1.4GHz, 14.1 SXGA+, 32MB video
	Serial No.	7KQTT31	Location	PDR
	CPU	Pentium M-1.40GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0045304 installed as Office XP Pro, DreamWeaver MX 2004 from P0052818 & Adobe Acrobat Pro v9 WIN from P0067126 transferred July 2009 to W#20081109 for Math dept
	Wired NIC	00:0B:DB:DE:E2:9A
	Wireless NIC	00:04:23:8F:54:32

TECHS	Submitted by	Michael Orr	Contact	morr@wou.edu	88925
	Primary Technician		Contact	rluchte@wou.edu	88925

Entered by	Date	Memo
Ronni Luchterhand			Email Public
Entered by	Date	Memo
Ronni Luchterhand	Jul 20, 2006 10:05 AM	called, we gots no mice besides old crappy and our own	Add Attachment
Michael Orr	Jul 20, 2006 09:22 AM	Please contact Sharyne Ryals about this instead of Michael Ward. 88465	Add Attachment
Michael Orr	Jul 20, 2006 09:22 AM	They can't find the mouse that goes with the laptop. It was an Iogear mouse. It's not with the laptop and they weren't sure if we still had it or if it hadn't been taken in with the laptop for service. If we can find that they'd be very happy. The dept chair likes that particular mouse. :P	Add Attachment
Brad Dougherty	Jul 13, 2006 01:31 PM	Delivered.	Add Attachment
Brad Dougherty	Jul 11, 2006 02:28 PM	Its ready to deliver. I tried to deliver it today but nobody was in the office today.	Add Attachment
Brad Dougherty	Jul 10, 2006 03:48 PM	I have the laptop on my desk. I had to rebuild it (re-install Windows, etc) so it is still getting updates and software installed. It should be ready to deliver tomorrow.	Add Attachment
Brad Dougherty	Jul 10, 2006 10:45 AM	Headed over	Add Attachment
Michael Orr	Jul 10, 2006 10:33 AM	Firefox works just fine and can connect to the net with no problems. If they try to use IE it says they can not use it while the computer is offline.	Add Attachment