Service Request Ticket

Service Request Information

CONTACT	Name	Barry, Angie	Date	Jul 11, 2006 09:18 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20020398 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Inspiron 8200, 15 inch Super XGA+
	Serial No.	8W40521	Location	PDR
	CPU	Pentium 4-1.7GHz
	OS	Unknown	Software	Office XP Pro from P0040594, MS Office Pro 2003 from P0052634
	Wired NIC	00:08:74:E3:EC:01

TECHS	Submitted by	Michael Orr	Contact	morr@wou.edu	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Brian Smith	Jul 11, 2006 10:00 AM	i gave her a call and let her know that she did not order fireworks.	Add Attachment
Tricia Flaherty	Jul 11, 2006 09:54 AM	FYI she did not order Fireworks...she ordered Dreamweaver (v8 latest but wanted MX2004 installed thater is a task pertaining to that in my list since I still need to add info to text file on T Drive) If she wants to discuss what she ordered she can call me at 8-8904	Add Attachment
Shaun Gatherum	Jul 11, 2006 09:31 AM	Sending to ucs support to let her know if it on her computer.	Add Attachment
Shaun Gatherum	Jul 11, 2006 09:30 AM	informed her of itc003 has that version and gave room schdule. still needs to know if it is on her computer. - SG	Add Attachment
Michael Orr	Jul 11, 2006 09:22 AM	She needs to do the work right away and was wondering if there was a lab she could go to to use fireworks and dreamweaver until the program can be used on her computer.	Add Attachment
Michael Orr	Jul 11, 2006 09:19 AM	She got Dreamweaver MX 2004 installed on her computer and she can't open/find Fireworks and she was wondering if it was installed and if not if it could be.	Add Attachment