Service Request Ticket - # 15899

Service Request Information

CONTACT Name Hansen, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 11, 2006 02:34 PM
Department Service Learning & Career Development Phone 88652
Location Email hansenj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030792[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. FP80Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320, Adobe Creative Suite Premium Win from P0050226, Dreamweaver MX 2004 from P0047671, Acrobat Pro 6.0 from P0048731

Wired NIC 00:0C:F1:EA:00:11

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Jul 11, 2006 03:37 PM 
I found some spyware. Once it was removed it
seemed to be working quickly again.
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Courtney Wehner Jul 11, 2006 02:36 PM 
If she is not there someone will be.
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Courtney Wehner Jul 11, 2006 02:36 PM 
she has done a disk clear up, cleaned up her 
computer and done everything she knows how to get 
it going faster. These are the same symptoms that 
she had the last time her other computer crashed. 
SHe needs someone to come out ASAP.
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