Service Request Ticket - # 15903

Service Request Information

CONTACT Name Stanley, Amanda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 11, 2006 03:46 PM
Department The Research Institute Phone 88769
Location Email stanleya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050320[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. 306R981 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from TRI Site License, HyperRESEARCH 2.8.2 from VISA2008000422

Wired NIC 00:12:3F:97:17:2C

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Jul 14, 2006 10:47 AM 
logged off and back on works now.
 Add Attachment
Audrey Macken Jul 14, 2006 09:17 AM 
She called back and said that there is no longer 
an I drive on her computer. She said she only the 
option of B, C or E drive.
 Add Attachment
Brad Dougherty Jul 12, 2006 10:47 AM 
She still had a TRI drive mapped that was timing
out. Once we disconnected it she was able to get
into My Computer much faster.
 Add Attachment
Courtney Wehner Jul 11, 2006 03:49 PM 
She has to move the mouse to get it unfrozen and 
whatever she just typed disappears and she has to 
retype that over. She is leaving now, but would 
like someone to come in tomorrow when she is here 
from 8-4 to help her. Thanks
 Add Attachment