Service Request Ticket - # 15927

Service Request Information

CONTACT Name Tolley, LaRon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 13, 2006 10:08 AM
Department Admissions Office Phone 88697
Location Email tolleyl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20031304[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600 P4 2.8GHz
Serial No. F3JQ051 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office from P0047835

Wired NIC 00:0C:F1:E7:AF:07

TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public
Entered by Date Memo
Ronni Luchterhand Jul 14, 2006 01:25 PM 
took it over there and it works as is... tried
connecting to it through radar and recieve an
error: it is asking for an ip address or printer name
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Ronni Luchterhand Jul 13, 2006 04:03 PM 
brought machine back to office, has a bad
jetdirect... replaced with an external one (works
great) waiting for the new MAC addy moved to
printer name so we can set it up again.
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Ronni Luchterhand Jul 13, 2006 12:32 PM 
tried calling, no answer.  connected to his
machine, the queue appears to be stuck, won;t
print and cannot delete job
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Michael Orr Jul 13, 2006 10:09 AM 
Printer is in Terry House. In main lobby area.

Printer name: DEPHP2500C

Not getting any error codes or anything like that,
it's just not printing at all.
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