Service Request Ticket

Service Request Information

CONTACT	Name	Henderson, Jessica	Date	Jul 13, 2006 11:01 AM
	Department	Athletics	Phone	88486
	Location		Email	hendersj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030407 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, Pentium 4 at 2.80GHz
	Serial No.	GMHJ141	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro 2003 from P0045604 installed as Office XP Pro
	Wired NIC	00:0C:F1:8C:35:89

TECHS	Submitted by	Michael Orr	Contact	morr@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Jul 13, 2006 04:45 PM	returned	Add Attachment
Myron Hoeckle (Student)	Jul 13, 2006 01:34 PM	thin client delivered.	Add Attachment
Courtney Wehner	Jul 13, 2006 01:11 PM	Sorry Myron about the note I added, it does not pertain to this task so I created a new one for that.	Add Attachment
Courtney Wehner	Jul 13, 2006 01:03 PM	Printed final exam and thought it was being printed to her printer, but it says it printed to: pcount_as22	Add Attachment
Myron Hoeckle (Student)	Jul 13, 2006 12:09 PM	scvhot.exe error.	Add Attachment
Michael Orr	Jul 13, 2006 11:04 AM	If she's not in her office she's gone down to one of the smart classrooms the next floor down to work. She installed windows updates last night. She's not sure if that has anything to do with it.	Add Attachment
Michael Orr	Jul 13, 2006 11:02 AM	No processes will execute after this error. She can't ctrl alt del. she can't reboot the computer without using the power button, she can't launch any programs. She's giving a final exam this afternoon and really needs access to the computer.	Add Attachment