Service Request Ticket - # 15940

Service Request Information

CONTACT Name Smith, William (Doug)   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 13, 2006 01:59 PM
Department Social Science Phone 88372
Location Email smithw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030765[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. N/A Location PDR storage was Doug Smith (was sum 2004)

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:E9:DE:46


TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public

Entered by Date Memo
Brad Dougherty Jul 13, 2006 03:01 PM
I ran some scans and found some adware. I haven't
been able to replicate the error.
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Brad Dougherty Jul 13, 2006 02:27 PM
I called and he said he was leaving soon. He's
going to leave his machine on so we can run scans
remotely.
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Courtney Wehner Jul 13, 2006 02:02 PM
now he is getting an error message "SVC host.exe 
application error. Instruction at 0x745f2780 
referenced memory at 0x00000000 the memory could 
not be read. Click on Ok or Debug" Normally he 
debugs, but he is tired of getting this message 
everytime he is working on the internet. He 
sometime gets these errors before he goes to shut 
down. Come in anytime even if he is not there. 
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