Service Request Ticket - # 15941

Service Request Information

CONTACT Name Carter, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 13, 2006 02:11 PM
Department Library & Media Services Phone 88848
Location Email carters@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030841[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 38F0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320, Acrobat Standard V7 from P0057063

Wired NIC 00:0C:F1:EA:0B:3F

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public
Entered by Date Memo
Ronni Luchterhand Aug 03, 2006 01:33 PM 
finished and delivered
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Ronni Luchterhand Jul 27, 2006 11:10 AM 
moved the profile, logged on and it seems to be
working.  needs script for file deletion
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Ronni Luchterhand Jul 20, 2006 02:42 PM 
called to give another update, apologized and told
him it was my fault that we couldn't return it
tomorrow.  He says thanks for the update and it
doesn't appear to be a problem and that he
appreciates that we will try to get it ready and
returned asap (even though we can't guarantee a date).
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Ronni Luchterhand Jul 19, 2006 11:29 AM 
called and gave him an update, no eta at this time
but I told him he should have it back by friday
(he wants it back by that time regardless if it is
fixed)... slow tasklist so far today, should
(hopefully) get somewhere
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Myron Hoeckle (Student) Jul 18, 2006 08:13 AM 
ronni is still working on the MAC
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Myron Hoeckle (Student) Jul 18, 2006 08:13 AM 
updated the box it no longer was slow, deepfreeze
+ out of date software = really bad.
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Courtney Wehner Jul 13, 2006 02:11 PM 
****This is an email****
Dell#20030841[Edit Inv] is *incredibly* slow, plus it won't 
recognize the scanner.  And our G5#1 won't 
recognize its scanner either.
 
When someone from UCS could fix these problems, 
we'd appreciate it.
 
Thanks,
Scott
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