Service Request Ticket

Service Request Information

CONTACT	Name	Malloy, Peggy	Date	Jul 14, 2006 08:54 AM
	Department	The Research Institute	Phone	88598
	Location		Email	malloyp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050317 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
	Serial No.	GZ5R981	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS		Software	MS Office Pro 2003 from TRI Site License, Endnote WIN v.9 from P0054486
	Wired NIC	00:12:3F:94:1C:45

TECHS	Submitted by	Audrey Macken	Contact	clubdubdub@hotmail.com	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Jul 14, 2006 01:31 PM	there was an error but she restarted and it worked.	Add Attachment
Myron Hoeckle (Student)	Jul 14, 2006 10:39 AM	installed, same problem, creating a new profile now.	Add Attachment
Myron Hoeckle (Student)	Jul 14, 2006 10:00 AM	T:\Dragon Naturally Speaking\8.0 Preferred Edition	Add Attachment
Myron Hoeckle (Student)	Jul 14, 2006 09:58 AM	Dragon naturally Speaking 8.1 prefered.	Add Attachment
Audrey Macken	Jul 14, 2006 09:08 AM	She called back and said she tried it again and it worked, but the Naturally Speaking software got messed up, so she would like to have it re- installed. She asked if someone could call her and let her know if that can happen today or not.	Add Attachment
Audrey Macken	Jul 14, 2006 08:56 AM	She is getting a message when she logs on to her computer that it couldn't log her profile for security reasons and it is loading a temporary profile. She is unable to access a program she normally uses called Dragon Naturally Speaking, and programs are showing up on her desktop that she doesn't normally have there.	Add Attachment