Service Request Ticket - # 15986

Service Request Information

CONTACT Name Rector, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 19, 2006 09:51 AM
Department Social Science Phone 88294
Location Email rectorj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030713[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. HQC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:32:8A

TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact lambertp@wou.edu 88003

Tracking

Entered by Date Memo
Paul Lambert
Email

Public
Entered by Date Memo
Paul Lambert Jul 19, 2006 10:37 AM 
set his switch port to 10 mbps and it works 
now.  I will also replace his crummy network 
cable with a good one
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Michael Orr Jul 19, 2006 10:01 AM 
Opened per Joan's request so Paul can note what
was wrong and how it was fixed.
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Michael Orr Jul 19, 2006 09:59 AM 
He had called Paul before he knew he was supposed
to call us and Paul's there working on the
problem. Going to close the ticket per John's request.
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Michael Orr Jul 19, 2006 09:52 AM 
He hasn't installed anything new. he's just moved
from one office to the other.
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