Service Request Ticket

Service Request Information

CONTACT	Name	McLean, Cathy	Date	Jul 20, 2006 11:27 AM
	Department	Creative Arts/Art	Phone	88340
	Location		Email	mcleanc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20040825 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell 1600n Multi-functional Laser Printer
	Serial No.	578KC41	Location	PDR
	Model	1600n	Hostname
	Notes		Ink/Toner Refill
	Wired NIC	00:00:F0:A3:60:B0

TECHS	Submitted by	Michael Orr	Contact	morr@wou.edu	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Brian Smith	Jul 24, 2006 08:23 AM	working again.	Add Attachment
Brian Smith	Jul 24, 2006 08:11 AM	ill go take a look.	Add Attachment
James Varieur	Jul 24, 2006 07:57 AM	Cathy called this morning in a puff because her computer is not working since we worked on it last, according to her. She was saying that when she trys to open safari or firefox her mac says they can not be found.	Add Attachment
Ronni Luchterhand	Jul 20, 2006 12:12 PM	went over, switched ports between comp and printer, not working w/comp... alerted telecom	Add Attachment
Michael Orr	Jul 20, 2006 11:29 AM	Tuesday some work was done and the printer had problems but was fixed. Now it's not working again.	Add Attachment
Michael Orr	Jul 20, 2006 11:28 AM	She's the only person in the office right now so she's not sure if anyone else can print to it or not. The whole building prints to this printer though so it needs to be working.	Add Attachment
Michael Orr	Jul 20, 2006 11:28 AM	She won't be in her office so if it can be worked on this week public saftey will need to unlock her office door for a tech.	Add Attachment
Michael Orr	Jul 20, 2006 11:27 AM	It says "unable to connect to the printer, operation timed out".	Add Attachment