Service Request Ticket

Service Request Information

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Jul 27, 2006 02:37 PM	The drive needed a firmware update and I had to use a Roxio tool I found on their website that fixed some registry keys. Everything is working fine now.	Add Attachment
Ronni Luchterhand	Jul 27, 2006 11:42 AM	Brad, when you go over there, I left a square handled phillips screwdriver -- it is mine, go ahead and use it, but please bring it back to the office with you. Thanks!	Add Attachment
Ronni Luchterhand	Jul 26, 2006 03:20 PM	4 hours later... still not fixed. He will be out tomorrow at noon, and he will leave his office open. I will return for more troubleshooting then.	Add Attachment
Ronni Luchterhand	Jul 26, 2006 11:19 AM	heading over	Add Attachment
James Varieur	Jul 20, 2006 05:15 PM	Jim called for Ronni, he was returning her call. He said he will be available tomorrow 9-11 and after 3...	Add Attachment
Ronni Luchterhand	Jul 20, 2006 02:57 PM	called, left vm requesting availability	Add Attachment
Courtney Wehner	Jul 20, 2006 02:40 PM	He trys to remove the blank one he has and then re-insert it, but it still gives him the message. He says this is not a rush. Thanks	Add Attachment