Service Request Ticket - # 16082

Service Request Information

CONTACT Name Lindsay, Lynne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 28, 2006 08:20 AM
Department College of Education Phone 88272
Location Email lindsayl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020775[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600 Series, Intel P4-2.8GHz
Serial No. BRHNF31 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software Microsoft Office XP Pro from P0043102

Wired NIC 00:07:E9:6A:00:EA

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact courtneys@wou.edu 88925

Tracking

Entered by Date Memo
Sean Courtney
Email

Public
Entered by Date Memo
Sean Courtney Jul 28, 2006 12:21 PM 
Joe updated the bios, and we changed the PF
settings.  Works well now.
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Sean Courtney Jul 28, 2006 09:24 AM 
Reghosting.
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Sean Courtney Jul 28, 2006 08:25 AM 
Going to check it out.
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Audrey Macken Jul 28, 2006 08:24 AM 
She has to restart it 3 or 4 times a day because 
it locks up. She has tried to find a pattern when 
it locks up and said that it generally happens 
when she is in banner or email, but also other 
times. She is now in ED 114b, not 114c, but she 
has the same number. She will be in until noon 
and from 4 to 5. If there is a possibility that 
it can only be looked at between noon and 4, she 
would like a call before noon so she can leave 
the door unlocked or arranged to have it unlocked.
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