Service Request Ticket - # 16110

Service Request Information

CONTACT Name Visuano, Denise   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 31, 2006 03:00 PM
Department Strategic Communications & Marketing Phone 88349
Location Email visuanod@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20010687[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PO: P0036602; Dimension 8200, Pentium 4-2.0Ghz
Serial No. DC8TC11 Location PDR

CPU Pentium 4-1.8Ghz


OS Unknown Software Office XP Pro from P0036717, Macromedia Flash and Dreamweaver MX from P0041412,Flash and Dreamweaver MX 2004 Upgrade from P0044393, Extenssis Portflio 6 from P0040999 moved to W#20040951 12-2005, Adobe Acrobat 5.0 from P0041415

Wired NIC 00:02:B3:61:9D:47


TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public

Entered by Date Memo
Myron Hoeckle (Student) Jan 09, 2007 10:15 AM
delivered to Shane's desk.
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Joe Crowe Jan 09, 2007 08:42 AM
Task reassigned to Myron Hoeckle.
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Joe Crowe Jan 09, 2007 08:42 AM
New printer received and tested okay on my PC. 
Please deliver to shane/PR
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Myron Hoeckle (Student) Sep 08, 2006 10:23 AM
printer is located on the bottom shelf.
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Myron Hoeckle (Student) Sep 07, 2006 10:54 AM
the printer was purchased after the recall, but it
is still broken and needs to be replaced.
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Myron Hoeckle (Student) Sep 07, 2006 10:43 AM
there is a question about a possible recall on
this device from Lexmark Tricia and I are looking
into it.
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Myron Hoeckle (Student) Sep 07, 2006 10:42 AM
this apparently was never orderd the printer is on
my desk.
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Sean Courtney Aug 08, 2006 11:31 AM
all dropped off now.
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Sean Courtney Aug 07, 2006 04:25 PM
So the printer is broken and Joe is ordering a new
one, not to mention the wireless card in the
laptop is also broken.
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Sean Courtney Aug 03, 2006 04:13 PM
All done except the USB printer.
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Sean Courtney Aug 02, 2006 04:36 PM
Installs all done, now I just have to drop them
off and configure the usb printer that is having
trouble.
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Sean Courtney Aug 01, 2006 03:17 PM
They are sitting by my desk and I will begin
ghosting and then the installs.
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Sean Courtney Aug 01, 2006 08:30 AM
Checked up there, they are going to have Denise
call when we can pick them up.
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Courtney Wehner Jul 31, 2006 03:03 PM
****This is an email****
Complete list of maintenance for review:
Re-ghost and completely clean both computers
Re-Install Macromedia Dreamweaver MX 2004 on both 
computers 
Install Adobe Creative Suite on to the desktop 
computer (transfer of license from laptop since 
it will no longer be on the laptop) ALSO make 
sure that the adobe PDF writing function is 
working properly.
Re-install Microsoft Office AND setup Outlook 
with the Sun Java connector for pubsports account 
on both machines
Make sure that I continue to have admin 
privileges on laptop for use of the DOS based 
stat program I will re-install that software 
myself
Re-setup the desktop computer for remote desktop
See what is going on with the USB functionality 
of the printer.
If you have any questions relating to this, you 
can either e-mail me as I will still be checking 
e-mail or you can call my cell at 503-949-5096 at 
anytime, I want to make sure there are no 
problems with any of the tasks.
Thanks,
~Shane

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Courtney Wehner Jul 31, 2006 03:02 PM
****This is an email****
 Also, if you could look at the printer that is 
in my cubicle (WOU20040378), it is not printing 
when I have it connected via USB, the computer 
gives the error USB device has malfunctioned, I 
have been using it with parallel, but as you know 
that is much slower and now the time is slow 
enough for you to take the printer away if you 
need to.
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Courtney Wehner Jul 31, 2006 03:02 PM
the top WOU# is the desktop and 20040377[Edit Inv] is the 
laptop. THis is for Shane Van Marte, assistant. 
Both machines are in his cubicle in PR with the 
laptop in the bag under his desk.
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