Service Request Ticket - # 16111

Service Request Information

CONTACT Name Kirk, Thomas   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 31, 2006 03:11 PM
Department Business Services Phone 88210
Location Email kirkt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Monitor Edit WOU # 20030549[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description 1702FP, 17 inch flat panel display
Serial No. MX-08152-47605-26I-ABC1 Location PDR

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public

Entered by Date Memo
Brian Smith Jul 31, 2006 04:50 PM
the issue involves the load balancing on the 
terminal servers. It is a known issue.
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Courtney Wehner Jul 31, 2006 04:25 PM
He called back and said the explanation that he 
got was not really what he was hoping for. He 
says that this is his personal document and no 
one else should be using it. 
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Brian Smith Jul 31, 2006 03:17 PM
i left a voicemail about the locking.
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Courtney Wehner Jul 31, 2006 03:13 PM
When he logged back on after being kicked out he 
tried to open the document in Word "letter2.doc" 
and he recieved an error message saying it was 
locked for editing by KAdams2. He would like to 
know why this is happening. He can be reached at 
the above ext.
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