Service Request Ticket - # 16117

Service Request Information

CONTACT Name Young, Niki   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 01, 2006 12:19 PM
Department Center for Academic Innovation Phone 88895
Location Email youngn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040961[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6000, Pentium M, 1.60GHz,2MB,Cache,533MHz
Serial No. 8YM3Q71 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software MS Office Pro 2003 from P0053370

Wired NIC 00:12:3F:D8:99:6F


Wireless NIC 00:12:F0:88:A8:0B

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact courtneys@wou.edu 88925

Tracking

Entered by Date Memo
Sean Courtney
Email

Public
Entered by Date Memo
Sean Courtney Aug 02, 2006 12:10 PM 
Returned and ready to go.  Joe ordered a new drive
to replace broken one.
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Sean Courtney Aug 01, 2006 12:47 PM 
Running Diagnostic...I found that the Dvd drive
will not open, but did not hear any sounds.
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Sean Courtney Aug 01, 2006 12:30 PM 
Checking it out.
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Courtney Wehner Aug 01, 2006 12:21 PM 
She is waiting to do work with her computer.
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Courtney Wehner Aug 01, 2006 12:20 PM 
She will be in her office all day. She has her 
computer turned off right now. She wants to wait 
till someone comes to help her before she turns 
it back on.
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