Service Request Ticket - # 16122

Service Request Information

CONTACT Name Sprenger, Cindy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 02, 2006 08:08 AM
Department Phone 14006
Location Email sprengec@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030762[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 7PC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0047503, Dreamweaver MX 2004 from P0049292

Wired NIC 00:0C:F1:E9:FA:54

TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public
Entered by Date Memo
Ronni Luchterhand Aug 04, 2006 01:56 PM 
confirmed that DwMX04 has been removed on the old
machine, put in the serial number in hers.
 Add Attachment
Ronni Luchterhand Aug 04, 2006 01:36 PM 
went over and checked, tha machine is still in
use, will wait to contact them to see if they want
me to remove the license or if they want to
purchase another one.
 Add Attachment
Ronni Luchterhand Aug 04, 2006 11:37 AM 
From serial info: P0049292 OETC
PRO966 WCPC - Maria Rubio W#20030748[Edit Inv], was Scott
Morgan now it is Cindy Sprenger W#20010386[Edit Inv], Linda
Root W#20030748[Edit Inv]
Dreamweaver MX 2004 License OETC#MA1014L
 Add Attachment
Tricia Flaherty Aug 03, 2006 02:13 PM 
gave Ronnie Info
 Add Attachment
Ronni Luchterhand Aug 03, 2006 01:52 PM 
Tricia, I was unable to find her listing for
Dreamweaver in the T:, I got the "Dreamweaver MX
2004" from before inventory went down.  Can you
check and find the serial license for me?  Or
confirm which folder it is in?  Thank you!
 Add Attachment
Ronni Luchterhand Aug 03, 2006 01:36 PM 
called, heading over
Add Attachment
Ronni Luchterhand Aug 03, 2006 11:34 AM 
tried to deliver, door locked (will try back later)
 Add Attachment
Ronni Luchterhand Aug 02, 2006 12:23 PM 
she will need: Office 2003, Dreamweaver MX 2004,
Outlook, Quicktime, WindowsMedia
 Add Attachment
Ronni Luchterhand Aug 02, 2006 11:24 AM 
put in a temp hd, ghosted, setup, returning to her.
 Add Attachment
Ronni Luchterhand Aug 02, 2006 08:42 AM 
bad harddrive
 Add Attachment
Ronni Luchterhand Aug 02, 2006 08:14 AM 
heading over
 Add Attachment
Michael Orr Aug 02, 2006 08:09 AM 
She's restarted a couple of times and it keeps
coming up.
 Add Attachment
Michael Orr Aug 02, 2006 08:08 AM 
She tried chosing the "load windows normally" and
it just sat there.
 Add Attachment